If your Urbanise Request is in relation to Emergency Repairs, please call our 24/7 Emergency Property Maintenance line on 1300 266 320 Option 1. PLEASE LEAVE YOUR FULL NAME, FULL PROPERTY ADDRESS and the Urgent Maintenance Required.

 

Examples that identify as Emergency are listed below:

  • Any electrical fault
  • Burst water pipe or any flooding which is impacting the inside of the site
  • Blocked or broken toilet or drain
  • No hot water
  • Serious roof or ceiling leak
  • Gas leak
  • Smashed glass window or door
  • Office/sleepover room lock compromised
  • Site entry/egress compromised

 

If your requesting an update on already lodged maintenance, please email property@aruma.com.au or your local Facility Team. 

 

Contact flowchart:

• Emergency Life-Threatening – call 000

• Emergency Non-Life Threatening –1300 266 320 (Option 1) 24/7 on-call support 

 

Kind regards,

The Property Facility Team

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Plumbing (Including Gas)

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